Last Updated: May 1, 2026

First Step Fence (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, [website URL].

1. Information We Collect

We may collect the following types of information when you interact with our website:

1.1 Personal Information

We collect personal information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Phone number
• Address (if provided through a contact form or quote request)

1.2 Non-Personal Information

When you visit our website, we may automatically collect data such as:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide customer service
• To process quotes and service requests
• To improve our website’s functionality and user experience
• To send promotional emails (if you have opted in)
• To comply with legal obligations

3. How We Protect Your Information

We implement security measures to protect your personal information. However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist in operating our website or business services.
• Legal Requirements: If required by law, we may disclose your information to comply with legal obligations or protect our rights.

Notwithstanding the above, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal data, including:

• The right to access the information we hold about you
• The right to request corrections or deletion of your personal data
• The right to opt out of marketing emails by using the “unsubscribe” link

Text Messaging: You can opt-out of receiving text messages at any time by replying ‘STOP’ to any message you receive from us. For help, reply ‘HELP’. Message frequency varies. Message and data rates may apply.”

8. Text Messaging (SMS) Communications

• Privacy: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• Purpose: We use text messaging to provide appointment reminders, service updates, and quotes related to your fencing projects.
• Opt-In: By providing your phone number, you consent to receive text messages from First Step Fence. Consent is not a condition of purchase.
• Opt-Out: You may opt-out at any time by texting STOP. For assistance, text HELP.
• Cost: Message and data rates may apply. Message frequency varies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

First Step Fence
1201 Richmond Hwy
Richmond, VA
support@firststepfence.com
(804) 902-2411